Privacy should be understandable.

Website enquiry

The Contact page asks for the service you need, your name, preferred reply method and matching contact detail, route or destination, travel timing, traveller count, and an optional message. Nothing is sent while you type. When you actively submit and accept the required privacy notice, those details are sent securely and stored in our secure customer enquiry system so authorised team members can assign and respond to it. A reference confirms an accepted submission.

Marketing permission is separate, optional, and unchecked by default. Declining it does not prevent our team from responding to your service enquiry.

Other short planners

Short planners on destination, holiday, visa, and support pages currently prepare a WhatsApp draft in your browser. They do not store those draft entries in the secure customer enquiry system or send the message automatically; you review the draft and decide whether to send it. We will update this overview as more website enquiry forms are connected.

Detailed flight enquiry

The flight form asks for flight and journey type, airports, dates, passenger counts by age group, cabin preference, date flexibility, your name, preferred contact method, and optional travel preferences. A phone or WhatsApp number is required when you choose WhatsApp or Phone; an email address is required when you choose Email. The browser validates these entries and creates an on-page review. The website does not automatically store or transmit the form.

On the live website, a WhatsApp or email draft contains the route, dates, passenger counts, cabin, and flexibility; choosing Phone opens your device’s call action. The prepared drafts do not add the name, phone number, email address, or optional notes entered in the form. If you choose “Copy full enquiry”, the complete review—including those contact details and notes—is placed on your device clipboard so you can decide where to paste it.

Your chosen communication handoff

Nothing is sent through WhatsApp or email until you review the draft and press Send; choosing Phone starts only the device’s call action. If you send or paste enquiry information through WhatsApp, telephone, email, or another platform, that provider processes the communication under its own terms and privacy practices. Review the recipient and message first, and avoid sharing sensitive documents until the recipient and purpose are confirmed.

Information needed later

Ticketing and confirmed travel arrangements may require names and document details. We request those details only when they are relevant to the service and explain how to provide them. Never place passport, payment, or private identity data in a public review, page URL, first enquiry, or general message. The website enquiry tools do not request passport or payment-card details.

Retention, access, and disclosure

Dormant or unqualified website enquiries are marked for review after 12 months. At that review, the record may be deleted or anonymised; this is a controlled review, not automatic deletion. Active or converted enquiries, and records needed for ticketing, accounting, supplier, legal, security, or dispute obligations, may be retained longer. Access is limited to authorised team members and service providers who need it for those purposes.

Contact info@flyhimalayasnepal.com to ask about information connected with your enquiry or to request appropriate access, correction, withdrawal of optional marketing permission, or deletion. Some records may need to be retained where law or an active transaction requires it.

Analytics and marketing

With your permission, this website uses Google Analytics to measure visits, page use, contact-link clicks, and successful enquiry actions. Analytics remains off until you select “Allow analytics”. You can change that choice through the “Privacy settings” control shown on the website.

We do not send names, phone numbers, email addresses, passport data, payment data, enquiry reference numbers, route details, or free-text messages to analytics. We use contact details for promotional messages only when the separate optional marketing permission applies, subject to applicable requirements and your right to withdraw it.

Questions and requests

For privacy questions, contact info@flyhimalayasnepal.com or the Nepal office at +977 1 4530818. Please do not include passport numbers, payment-card details, medical information, or other sensitive documents in an initial enquiry.